Error Code and Troubleshooting Xerox WC 3550
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Код ошибки / Сообщение
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Причина
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Решение проблемы
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BOOTP problem BOOTP has a problem. Reconfigure DHCP/static IP
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There is a problem with the network.
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• Check your network environment, or contact your network administrator.
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BOOTP problem BOOTP has a problem. Switching to Auto IP
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There is a problem with the network.
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• Check your network environment, or contact your network administrator.
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Connection Error
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Connection with the SMTP server failed.
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Check the server settings and the network cable.
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Data Read Fail Check USB key
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Time expired while reading data.
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• Try again.
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Data Write Fail Check USB key
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Storing to the USB memory failed.
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Check the available USB memory space.
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DHCP problem DHCP has a problem. Reconfigure BOOTP/static IP
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There is a problem with the network.
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Check your network environment, or contact your network administrator.
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DHCP problem DHCP has a problem. Switching to Auto IP
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There is a problem with the network.
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• Check your network environment, or contact your network administrator.
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Door is open. Close it
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The front door is not securely latched.
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Close the front door until it locks into place.
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Enter Again
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You entered an unavailable item.
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• Enter the correct item again.
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File Format is Not Supported
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The selected file format is not
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Use the correct file format.
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Fuser error
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There is a problem in the machine.
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• Turn the machine off and turn it on again. If the problem persists, call for service.
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Group Not Available
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You have tried to select a group location number where only a single location number can be used, such as when adding locations for a multiple
send ODeration.
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Use a speed dial number or dial number manually using the number keypad.
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IP Conflict This IP address conflicts with that of other system
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The IP address is used elsewhere.
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Check the IP address or obtain a new IP address.
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Jam bottom of duplex
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Paper has jammed during duplex printing.
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• Clear the jam.
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Jam in exit area
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Paper has jammed in exit area.
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• Clear the jam.
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Jam inside Machine
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Paper has jammed inside the machine.
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Clear the jam.
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Jam top of duplex
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Paper has jammed during duplex printing.
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• Clear the jam.
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Junk Fax Error Junk Fax Job Cancelled
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The machine has received a fax from a fax number registered
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• The received fax data will be deleted. Reconfirm junk fax setup.
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Line Busy The line is already engaged. Try later
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The receiving fax machine did not answer or the line is already engaged.
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• Try again after a few minutes.
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Line Error The Fax Line has a problem. Try again
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Your machine cannot connect with the receiving fax machine or has lost contact because of a problem with the phone line.
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• Try again. If the problem persists, wait an hour or so for the line to clear again. Or, turn the ECM mode on
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Mail Size Error Mail exceeds than server support
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The mail size is larger than the supported size by SMTP
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Divide your mail or reduce the resolution.
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Mail Size Error One Page is Too Large
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Single page data exceeds the configured mail size.
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• Reduce the resolution and try again.
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Memory Full Cancel | Start
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The memory is full.
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• Press the left/right arrows to highlight Cancel or Start, then press OK. If you select Cancel, the machine stops the Fax job. If you select
Start, the machine only sends scanned documents of the Fax job.
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Memory Full Divide the Job
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The memory is full.
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• Split the transmission into more than one operation.
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Memory Full Fax memory is full. Print or remove received Fax job
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The memory is full.
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• Print or remove the received fax data in the memory.
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Network Error There is a problem with the
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There is a problem with the network.
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• Check your network environment, or contact your network administrator.
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Network Problem Network cable is not connected. Check it
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The machine is not connected with a network cable.
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• Connect the machine to the network with a network cable.
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Network Problem Network card is not installed.
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There is a problem on the network interface.
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• Turn the power switch off and on. If the problem persists, call for service.
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No Answer The remote fax machine has not answered
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The remote fax machine has not answered after several redial attempts.
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• Verify the number to ensure that it is correct.
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No such job
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You are performing an Add Pages or Cancel Job operation, but there are no jobs waiting.
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• Check the display to see if there are any scheduled jobs. The display should indicate if any scheduled jobs are in Standby mode, for example,
Delay Fax.
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Original paper Jam
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The original has jammed in the document feeder.
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• Clear the jam.
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Output bin Full Output bin Full. Remove printed paper
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The document output tray is full.
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• The document output tray can hold up to 150 sheets of plain paper. Once the paper is removed from the document output tray, the printer
resumes printing.
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Paper Empty in [yyy] Paper is empty in [yyy]. Load paper
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There is no paper in the tray.
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• Load paper in the tray.
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Paper Jam in MPT
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Paper has jammed in the Bypass Tray area.
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• Clear the jam.
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Paper Jam in tray 1
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Paper has jammed in the travl
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Clear the jam.
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Paper Jam in tray 2
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Paper has jammed in the tray2 area.
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• Clear the jam.
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Paper mismatch [yyy] Load [zzz][xxx] Continue Cancel
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The paper size specified in the printer properties does not match the paper you are loading.
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• Select Continue or Cancel. If you select Cancel, the printing job will stop. Load the correct paper in the tray. If you select Continue, the
printing job will continue.
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Pickup roller is worn [yyy] pickup roller is worn. Replace with new one
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The pickup roller has reached the end of its lifespan.
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• This message appears when the pickup roller is worn. Replace the pickup roller with a new one. Call for service.
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Fuser Door Is open. Close it
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The fuser door is not securely latched.
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• Close the fuser door until it locks into place.
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Retry Redial?
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The machine is waiting for a specified time interval to redial a previously busy station.
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• You can press OK to. Immediately redial, or Stop to cancel the redial operation.
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Scanner locked
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The scanner module is locked.
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Unlock the Scanner lock. (See Machine Components on page 9) Or switch the machine off then on. If the problem persists, call for service.
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Self Diagnostics... Please wait
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The engine in your printer is checking some problems detected.
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• Please wait a few minutes.
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Send Error There is a problem in DNS
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There is a problem in DNS.
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• Configure the DNS setting.
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Send Error There is a problem in POP3
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There is a problem in POP3.
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• Configure the POP3 setting.
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Send Error There is a problem in SMTP
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There is a problem in SMTP.
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• Change to the available server.
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Send Error There is a problem in SMTP
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There is a problem in SMTP authentication.
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• Configure the authentication setting.
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Send Error There is a problem on the NIC Card
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There is a problem on the network interface card.
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• Turn the power switch off and on. If the problem persists, call for service.
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Toner is empty Toner is empty. Replace with new one
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The print cartridge has reached the end of its lifespan. The printer stops printing.
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• Replace the print cartridge.
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Toner is Low Toner is Low. Order new one
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Small amount of toner is left in the cartridge. The estimated cartridge life of toner is close.
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• Prepare a new cartridge for replacement. You may temporarily increase the printing quality by redistributing the toner
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Toner Not Compatible Print cartridge is not compatible. Check guide
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The print cartridge you have installed is not for your machine.
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• Install a new print cartridge designed for your machine.
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Toner Not Installed Print cartridge is not Installed. Install it
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The print cartridge is not installed.
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• Install the print cartridge.
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Too many Faxes Too may faxes are received. Print or remove job.
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Too many faxes are received.
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• Print or remove received fax.
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Too many Faxes Too may faxes are queued. Wait or remove job.
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Too many faxes are queued to be sent.
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• Cancel reserved fax in priority fax feature.
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[yyy] empty Load [zzz][xxx]
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There is no paper in the tray.
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• Load paper in the tray.
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Tray2 Not Installed Tray2 is not installed
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The optional tray2 is not installed.
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• Install the optional tray 2. If the optional tray 2 is installed, check the cable connecting the machine and the optional tray 2. If the
problem persists, call for service.
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Tray2 has a problem Communication problem occurred with Tray2
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The machine cannot communicate the optional tray2.
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Check the cable connecting the machine and the optional tray 2. If the problem persists, call for service.
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01-100
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Door Open RAP
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01-110
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Fuser Door Open RAP
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The machine has detected that the fuser door is open. When the front door is open there is no +24V supply to the motors or the HVPS.
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01-700
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Stapler Door Open RAP
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The machine has detected that the stapler door is open. When the stapler door is open there is no +24V to the stapler.
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01A
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Power Failure RAP
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Use this RAP to identify the cause of a power supply failure.
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02-100
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USB Faults RAP
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The USB device is invalid. Only SCSI type memory is supported.
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02-200
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USB Faults RAP
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The USB memory is full or there is no response from the USB memory.
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03-200
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System Fault - IOT Serial Number Invalid, Call for Assistance
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The IOT serial number is invalid. Perform the following: 1. Contact Field Engineering for assistance.
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03-210
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System Fault - MSOK Invalid - Call for Assistance (MMSOK)
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The MSOK serial number is invalid. Perform the following: 1. Contact Field Engineering for assistance.
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03-220
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System Fault - MSOK Invalid - Call for Assistance MMSOK Bit
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The MSOK has the manufacturing SOK serial number but not the MMSOK part. Perform the following: 1. Contact Field Enaineerina for assistance.
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03-230
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System Fault - MSOK Page Count Exceeded
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The IOT has attempted to print more pages that the MMSOK can print. Perform the following: 1. Remove the MMSOK, then install the MSOK. 2.
Contact Field Enaineerina for further
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03-240
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System Fault - Invalid Machine or MSOK SN
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The MSOK SN is empty. Perform the following: 1. Contact Field Engineering for assistance.
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03-250
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MSOK Missing
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The MSOK is not installed. Perform the following: 1. Check that the MSOK is connected to the main PWB.
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03-300
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System Fault - Message: Please Insert Option Key to Enable Machine Per BS
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The machine has detected that the OSOK is not installed. Perform the following: 1. Install the РЕК. 2. Contact Field Engineering for further
assistance.
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03-310
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System Fault - Message: OSOK Previously Used in Different Machine Per BS
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The machine has detected that the OSOK has previously been used in a different machine. Perform the following: 1. Obtain, then install a valid
FEK. 2. Contact Field Engineering for further assistance.
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03-320
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System Fault - Option SIM Invalid
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The machine has detected that the OSOK has previously been used in a different machine. Perform the following: 1. Obtain, then install a valid
FEK. 2. Contact Field Engineering for further
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03-330
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System Fault - Not Inserted Properly
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The machine has detected that the OSOK is not installed correctly. Perform the following: 1. Remove, then reinstall the OSOK. 2. Contact Field
Engineering for further assistance.
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03-340
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Option Installed Remove SIM
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The option has been successfully installed. Perform the following: 1. Remove the FEK. 2. Contact Field Engineering for further assistance.
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03-410
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Tray 1 Paper Information Mismatch RAP
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The machine has detected a tray 1 paper colour, type or size mismatch during a print job.
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03-411
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Tray 1 Paper Information Mismatch RAP
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The machine has detected a tray 1 paper type mismatch during a print job.
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03-412
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Tray 1 Paper Information Mismatch RAP
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The machine has detected a tray 1 paper size mismatch during a print job.
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03-420
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Tray 2 Paper Information Mismatch RAP
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The machine has detected a tray 2 paper colour, type or size mismatch during a print job.
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03-421
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Tray 2 Paper Information Mismatch RAP
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The machine has detected a tray 2 paper type mismatch during a print job.
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03-422
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Tray 2 Paper Information Mismatch RAP
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The machine has detected a tray 2 paper size mismatch during a print job.
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03-450
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Bypass Tray Paper Information Mismatch RAP
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The machine has detected a bypass tray paper colour, type or size mismatch during a print job.
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03-510
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Foreign Device Interface Fault RAP
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The foreign device interface is not detected.
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03-520
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Foreign Device Interface Fault RAP
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The foreign device interface is not active.
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03-558
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Foreign Device Interface Fault RAP
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The foreign device interface is not active.
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03-559
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Foreign Device Interface Fault RAP
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The foreign device interface is no longer active.
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03-600
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Memory Failure RAP
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The machine has detected a memory access failure.
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03-800
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Check HDD RAP (3635)
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The machine has detected a fault with the hard disk drive (HDD).
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03-900
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Main PWB to GUI Communications Fault RAP
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A user interface to main PWB communications error has been detected.
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03-940
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Main PWB to Tray 2 Communications Fault RAP
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A main PWB to tray 2 PWB communications error has been detected.
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03-970
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Main PWB Watchdog Detects Software Lockup RAP
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The main PWB software has stopped responding.
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05-100
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DADF Paper Jam 1 RAP
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The lead edge of the document failed to actuate the scan sensor within the correct time after registration solenoid actuation.
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05-500
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DADF Door Open/Jam 5 RAP
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The machine has detected that the DADF door assembly is open during run.
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05-600
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DADF Paper Jam 6 RAP
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The machine has detected that a DADF sensor is actuated when the machine is switched on.
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05-700
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DADF Paper Jam 7 RAP
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The machine has detected that an oversize document has been fed.
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05-900
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DADF Paper Jam 0 RAP
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The lead edge of the document failed to actuate the registration sensor within the correct time.
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05-920
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DADF Door Open RAP
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The machine has detected that the DADF door is open.
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06-100
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LSU Error RAP
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The machine has detected that the LSU did not reach a ready state within the correct time.
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06-200
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LSU Error RAP
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The machine did not detect the laser beam within the correct time.
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07-110
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Paper Empty at Tray 1 RAP
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The machine has detected that tray 1 is empty.
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07-130
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Jam 0 From Tray 1 RAP
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The lead edge of the paper failed to actuate the registration sensor within the correct time after paper was fed from tray 1.
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07-210
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Paper Empty at Tray 2 RAP
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The machine has detected that tray 2 is empty.
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07-230
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Jam 0 From Tray 2 RAP
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The lead edge of the paper failed to actuate the registration sensor within the correct time after paper was fed from tray 2.
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07-231
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Check the Tray Feed Area RAP
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The machine has detected that paper is jammed in the tray 2 paper feeding area at power on.
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07-500
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Paper Empty at Bypass Tray RAP
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The machine has detected a failure to feed from the bypass tray.
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07-530
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Jam 0 From the Bypass Tray RAP
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The registration sensor failed to actuate within the correct time after paper was fed from the bypass tray.
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08-100
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Registration Jam 1 RAP
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The lead edge of the document failed to actuate the fuser exit sensor within the correct time after registration.
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08-200
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Jam in Tray RAP
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The machine has detected a paper jam in the tray 2 feed area.
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08-500
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Exit Jam 2 RAP
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The trail edge of the document failed to deactuate the exit sensor within the correct time after registration.
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08-600
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Bottom Duplex Jam 0 RAP
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The lead edge of the document failed to actuate the duplex jam 1 sensor within the correct time.
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08-610
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Top Duplex Jam 1 RAP
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The lead edge of the document failed to actuate the registration sensor after the duplex jam 1 sensor within the correct time.
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08-700
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Out Bin Full RAP
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The machine has detected that the exit tray is full.
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09-100
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Toner Low RAP
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The machine has detected that the print cartridge is almost empty.
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09-350
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Print Cartridge Warning RAP
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The print cartridge is near the end of the design life. The design life of a print cartridge is 10,000 print pages for 3635 machines and 11,000
for 3550 machines.
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09-450
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Replace Print Cartridge RAP
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The print cartridge has reached the end of the design life of 10,000 print pages.
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09-550
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Print Cartridge Communications Error RAP
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The print cartridge is not installed or is not detected by the CRUM PWB.
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09-820
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Print Cartridge Communications Error RAP
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A non Xerox print cartridge is installed.
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09-830
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Print Cartridge Communications Error RAP
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A mismatch detected between the CRUM and MSOK.
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10-100
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Open Fuser Error/Low Heat Error RAP
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During normal operation, the temperature of the fuser has dropped below the operating level.
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10-200
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Open Fuser Error/Low Heat Error RAP
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The fuser has failed to reach the correct operating temperature
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10-300
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Over Heat Error RAP
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The fuser temperature has risen above the normal level. Although the fuser unit can return to a normal operating temperature, the fuser may
consequently be damaged.
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10-500
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Fuser Warning RAP
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The machine has detected that the fuser assembly is near the end of its life.
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10-510
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Replace Fuser RAP
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The machine has detected that the fuser assembly has reached the end of its life.
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14-100
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Scanner CCD Lock RAP
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The machine has detected a mechanical fault with the CCD module.
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15-100 to 15-830
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Scan to Email Faults RAP
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These are the faults displayed when the machine encounters scan to e-mail problems. The faults are listed in code order, together with any
recommended action. Please note that service actions are limited.
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15-100
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Group Name has no Assigned Email Addresses
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No email address is assigned to the group name. Remove the group name from the 'To:' field or enter a valid email address.
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15-110
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Email Send Failed
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Email SMTP server returned an error during transmission. The SMTP server authentication may be supported but not enabled on the device or any
500 code is returned from the mail
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15-120
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Invalid Recipient Email Address
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The email address has either been restricted or is in the wrong format. Re-enter the email address.
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15-130
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Mail Too Large
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The machine is unable to split the mail and send it. This can occur when the machine is configured to send a maximum mail size. For example
1.0MB and the scanned mail page exceeds ; this size. Increase the mail size via CentreWare Internet Services. If the fault persists, increase
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15-140
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Invalid Email Address
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The user has attempted to enter an invalid' email ID. Examples are: • Spaces in the email address » Invalid starting character such as • More
than one
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15-150
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Group Not Available
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The user has attempted to enter an invalid group number. Confirm that the group is available and has mail addresses associated with it.
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15-160
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Memory Full
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3635 only. The HDD is full during scan to email.
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15-170
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Memory Full
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The machine does not have enough memory to prepare the next job.
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15-200
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Network Controller Error
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A NIC error (SMTP). One of the following Simple Mail Transfer Protocol errors may have occurred: о SMTP_ENCODER_FAILURE. Error returned by NIC
during SMTP encoding activity, о SMTP_MEMORY_FAILURE. Error returned by NIC for memory failure during SMTP operation. • SMTP_MISC_ERROR.
Miscellaneous error returned by NIC during SMTP operation. Switch off the machine, then switch on the machine. Resend email.
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15-300
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Network Connection Failure
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Any communication or network failure during SMTP or LDAP operations. Check the network connection. Switch off the machine, then , switch on the
machine. Resend email.
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15-310
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Login Authentication Failure
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The user has attempted to enter an invalid user name or corresponding password. Enter a valid user name and password.
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15-320
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Mail Server Connection Failure
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The machine can not contact the SMTP server. Check the SMTP IP address or host name. Check that the SMTP port is open and workina correctly.
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15-330
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DNS Connection Failure
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The machine cannot contact the Domain Name System to resolve the SMTP host name.
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15-340
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Mail Exceed Server Support
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The maximum configured mail size exceeds the server limit. Reduce the mail size option.
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15-400
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LDAP Communication Failure
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The machine can not contact the LDAP server. Check the LDAP IP address or host name. Check that the LDAP port is correct and open.
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15-410
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LDAP Search Failed
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The LDAP server has returned an error during transmission. The LDAP server authentication may be supported but not enabled on the device or the
maximum search results have been
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15-420
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LDAP Search Timeout Exceeded
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The LDAP search timeout has been exceeded. Resend the email.
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15-430
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No Matching Entries in LDAP Directory
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The LDAP server cannot match the entry by user. Check the spelling of the LDAP entry, then resend the email.
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15-500
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Session Timeout
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The user has not touched a key within in the designated time frame. Resend the email.
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15-510
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Scan Error
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The machine has detected an error with the scanner. Check the scanner, refer to the 14-100 Scanner CCD Lock RAP.
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15-520
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Stop Pressed from MFP
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The user has cancelled the email job.
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15-600
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Authentication Required
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The mail server requires user authentication to be enabled. Enable user authentication. Refer to the System Administration Guide.
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15-700
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DNS Error
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The machine can not contact the DNS server or a DNS resolution failure has been detected. Check the DNS server setup or enter a valid email
address.
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15-800
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РорЗ Error
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The machine has detected a POP3 protocol error or an error during a POP3 session. Enter a valid email address.
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15-810
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РорЗ Connection Failure
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The machine could not connect to the configured POP3 server. Check the POP3 server setup.
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15-820
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РорЗ Authentication Failure
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The machine could not login into the POP3 server. Re-enter the user name and password.
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15-830
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РорЗ Authentication Required
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The POP3 server requires authentication to be enabled. Enable authentication. Refer to the System Administration Guide.
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17-100 to 610
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Network Controller Faults RAP
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These are the faults displayed when the machine encounters network controller problems. The faults are listed in code order, together with any
recommended actions. Please note that the service actions are limited.
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17-100
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IP Address is Conflicted
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The IP address of the machine is being used by another device.
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17-110
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Connection Error
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The machine encountered an error when establishing a connection to the designated server. Check with the customer that the connectivity and
network setup settings are correct.
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17-120
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Server Not Found
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The machine can not find the designated server. Check with the customer that the connectivity and network setup settings are correct.
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17-130
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Login Error
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The machine can not login to the designated server. Check with the customer that the connectivity and network setup settings are correct.
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17-140
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Access Denied
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A permissions error occurred. Check with the customer that the connectivity and network setup settings are correct.
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17-150
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Lock Exists
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The *.lck directory already exists.
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17-200
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Network Cable is Disconnected
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The network cable is not connected. Check the network cable.
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17-400
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User Cancelled
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The user cancelled the network scan job.
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17-500
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Document Jam Occurred
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A document jam occurred during the scan operation.
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17-510
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Operation Error
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An error occurred when sending the image file.
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17-600
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Filename is Too Long
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The name of the file to be sent is longer than the destination systems limits. Shorten the file
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17-610
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Scan File Exists
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The file name already exists on the destination server. Change the file name.
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17-700
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Server Error RAP
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A BOOTP server error has occurred but the automatic assigning of an IP address is working.
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17-710
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Server Error RAP
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A BOOTP server error has occurred and the automatic assigning of an IP address is not working.
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17-800
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Server Error RAP
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A DHCP server error has occurred but the automatic assigning of an IP address is working.
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17-810
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Server Error RAP
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A DHCP server error has occurred and the automatic assigning of an IP address is not working.
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17-900
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802. IX Authentication Error RAP
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The 802.IX authentication failed.
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20-100 to 20-900
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Fax Faults RAP
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These are the faults displayed when the machine encounters fax problems. The faults are listed in code order, together with any recommended
actions. Please note that the service actions are limited. If the machine has a fax fault without displaying a fault code
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20-100
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Communication Error
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A communication failure has occurred with either the fax transmission or reception. Resend the fax.
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20-110
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Mailbox Error
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The machine is not available for mailbox communication.
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20-120
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Scanning Error
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While sending a fax using manual dial, a scanning error has occurred. Clear any jams. Switch off the machine, then switch on the machine.
Resend the fax. If the fault persists, check the scanner
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20-200
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Group Not Available
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The user has selected a group location where only a single location can be used, or when the group location is unavailable. Try again, checking
for the correct group location
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20-300
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Incompatible
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The remote party does not have the feature the user has requested, for example, polling. Change the settings, then resend the fax.
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20-400
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Line Busy
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The remote party did not answer. Wait, then resend the fax.
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20-410
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Line Error
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There is a problem with the phone line, affecting transmission or reception. Try again and if necessary, wait for the line to clear.
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20-500
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Memory Full
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The fax data memory is full. Delete any unnecessary documents awaiting transmission, or wait until more memory becomes available, or split the
current Fax in to smaller units.
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20-550
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Low Memory
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The available fax memory is getting low.
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20-600
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No Answer
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It has not been possible to connect to the remote fax, even after re-dial attempts. Check that the remote fax is on line and try again.
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20-700
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Number Not Assigned
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No number has been assigned for the speed dial location selected. Assign a number to this location or enter the number manually via the
numerical keypad of the UI.
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20-800
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Power Failure
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During a power-off period, the machine has lost its user memory. Check that the backup battery is holding its charge of about +3V. If
necessary, install a new battery. Wait, then resend the fax.
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20-900
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Retry Redial
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This indicates that the machine is waiting to re-dial. Press Start to re-dial immediately, or press Stop to cancel the re-dial procedure.
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Final Actions
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Perform the following:
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1. Install a new fax PWB, PL 3.10 Item 3: 2. Perform the OF7 Main PWB Check RAP.
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