Error Code and Troubleshooting Samsung SL-M3820D, M3820ND / M4820D, M4820ND
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Код ошибки
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Сообщение
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Причина
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Устранение
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A1-1110
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Error: #A1-1110 Turn off then on
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Harness or main BLDC motor or main board is defective. / OPC coupler in the toner cartridge (or imaging unit) has overloaded
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1) Turn the machine off then on. If the error persists, refer to the following.
2) Remove the right cover.
3) Check if the motor connector on main board is connected properly. Reconnect it.
4) OPC coupler has overloaded. After removing the toner cartridge/imaging unit, rotate the OPC coupler.
If there is any damage, the OPC coupler can’t rotate well. Replace the toner cartridge/imaging unit.
5) Remove the left cover.
6) Remove the main drive unit. (Refer to 3.3.9)
7) The main BLDC motor is defective.
a) Unplug the connector from the motor carefully.
b) Replace the main BLDC motor (JC31-00075A)with new one.
8) If the problem persists, replace the main board.
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C1-1110
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Prepare new cartridge
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The remaining toner cartridge is less than 10%
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Prepare new cartridge
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C1-1120
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Replace new cartridge
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The toner cartridge is at the end of its life.
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Replace new cartridge
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C1-1144
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Replace new cartridge
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C1-1150
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Replace new cartridge
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C1-1160
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Replace new cartridge
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C1-1170
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Replace new cartridge
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C1-1310
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Error: #C1-1310 Install toner
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The toner cartridge is not installed.
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1) Turn the machine off then on.
2) Open the front cover.
3) Check if the toner cartridge is installed. If yes, remove and reinstall it.
4) If the problem persists, replace the toner cartridge with new one.
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C1-1411
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Install toner
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C1-1512
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Not Compatible Toner cartridge
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Toner cartridge is not compatible.
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1) Open the front cover.
2) Remove the toner cartridge.
3) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.
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C1-1710
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Error: #C1-1710 Call for Service
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The machine can’t detect the CRUM chip of the toner cartridge.
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1) Open the front cover.
2) Remove the toner cartridge.
3) Check if the CRUM terminal is contaminated. Clean it.
4) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.
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C1-1711
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Error: #C1-1711 Call for Service
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C1-1712
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Error: #C1-1712 Call for Service
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C2-1110
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Prepare new cartridge
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The remaining toner cartridge is less than 10% / The toner cartridge is at the end of its life.
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Check the life remaining of the toner cartridge.
If its life is at the end, turn the machine off and replace the toner cartridge with new one.
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C2-1120
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Replace new cartridge
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C2-1150
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Replace new cartridge
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C2-1160
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Replace new cartridge
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C2-1170
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Replace new cartridge
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C2-1411
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Install toner
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The toner cartridge is not installed.
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1) Turn the machine off then on.
2) Open the front cover.
3) Check if the toner cartridge is installed. If yes, remove and reinstall it.
4) If the problem persists, replace the toner cartridge with new one.
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C2-1512
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Not Compatible Toner cartridge
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Toner cartridge is not compatible.
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1) Open the front cover.
2) Remove the toner cartridge.
3) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.
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C2-1710
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Error: #C2-1710 Call for Service
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The machine can’t detect the CRUM chip of the toner cartridge.
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1) Open the front cover.
2) Remove the toner cartridge.
3) Check if the CRUM terminal is contaminated. Clean it.
4) If the toner cartridge is not a Samsung genuine toner cartridge, replace with new one.
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C2-1711
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Error: #C2-1711 Call for Service
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C2-1712
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Error: #C2-1712 Call for Service
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C3-1110
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Prepare new Image unit
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The remaining imaging unit is less than 10% / The imaging unit is at the end of its life.
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Check the life remaining of the imaging unit.
If its life is at the end, turn the machine off and replace the imaging unit with new one.
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C3-1120
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Replace new Image unit
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C3-1144
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Replace new Image unit
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C3-1410
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Not Installed Imaging unit
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The imaging unit is not installed.
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1) Turn the machine off then on.
2) Open the front cover.
3) Check if the imaging unit is installed. If yes, remove and reinstall it.
4) If the problem persists, replace the imaging unit with new one
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C3-1510
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Not compatible Imaging unit
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Imaging unit is not compatible.
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1) Open the front cover.
2) Remove the toner cartridge and imaging unit.
3) If the imaging unit is not a Samsung genuine imaging unit, replace with new one.
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C9-1112
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Replace new tray 1 roller
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Tray l pick up roller is worn out.
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1) Remove the tray 1 cassette.
2) Remove the duplex unit.
3) Pull the small tap down, then release the pick up roller(JC73-00340A)
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C9-1115
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Replace new tray 1 roller
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Tray l reverse roller is worn out.
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1) Remove the tray l cassette.
2) Remove the reverse roller(JC90-01032A).
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C9-1122
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Replace new tray 2 roller
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Tray2 pick up roller is worn out.
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1) Remove the Tray 2 cassette.
2) See the bottom of the SCF Unit.
3) Pull the small tap down, then release the pick up roller(JC97-02259A)
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C9-1125
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Replace new tray 2 roller
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Tray2 reverse roller is worn out.
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1) Remove the Tray 2 cassette.
2) Open the cassette cover.
3) Pull the small tap down, then release the reverse roller (JC97-02259A)
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H1-1210
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Paper jam in tray 2
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A paper jam was detected in the feed area of the tray2.
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1) Remove the Tray2 cassette.
2) Find and remove the jammed paper.
3) If the problem persists, check the following.
• Check if the pick up/forward/reverse roller(JC97-02259A) is contaminated or worn out.
• Check if the feed sensor connector is connected properly.
• If the feed sensor (0604-001325) is defective replace it
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H1-1220
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Tray 2 Door Open. Close it
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Optional cassette is not installed properly.
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1) Remove and reinstall the Tray2 cassette.
2) Check the cassette detection sensor.
• Check if the connection between sensor and main board is OK. Reconnect the harness. e If the sensor(JC34-00001A) is defective, replace it.
3) If the problem persists, replace the SCF main board(JC92-02636A).
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H1-1230
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Error: #H 1-1230 Check Tray 2
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Communication error has occurred.
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1) Turn the machine off then on.
2) If the problem persists, turn the machine off.
3) Remove the SCF right cover.
4) Check if the interface connector is connected to the SCF main board. If the interface connector is defective,
replace it.
5) If the problem persists, replace the SCF main board.(JC92-02636A)
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H1-1240
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Tray2 Not Install
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Optional cassette is not installed properly.
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1) Remove and reinstall the Tray2 cassette.
2) Check the cassette detection sensor.
• Check if the connection between sensor and main board is OK. Reconnect the harness.
• If the sensor(JC34-00001A) is defective, replace it.
3) If the problem persists, replace the SCF main board (JC92-02636A).
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H1-1252
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Paper empty in tray 2
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There is no paper in the tray2. / Actuator-Paper Empty or photo sensor is defective.
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1) Load the paper in the tray2.
2) If the problem persists, turn the machine off and check the following.
3) If the Actuator-Paper Empty is defective, replace it.
4) If the Photo Sensor(0604-001325) is defective, replace it. Check if the connector is connected properly.
5) If the problem persists, replace the SCF main board. (JC92-02636A)
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H1-1254
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Paper empty in tray 2
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M1-1110
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Paper jam in tray 1
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The jammed paper has occurred in the tray 1.
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1) Clear the jammed paper. If the problem persists, check the following.
2) While pushing the Paper Empty Sensor, send the printing data. Check if the pick up roller is rotating normally.
3) Check if there is any obstacles in the paper path (from Pick-Up to Feed Sensor). The feed roller should be especially checked.
4) Print out the Supplies Information. Check the Tray 1 Roller Life and Tray l Reverse (Retard) roller Life. If the life came to the end,
replace the relative roller.
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M1-1610
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Paper jam in MP tray
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The jammed paper has occurred in the MP tray.
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1) Clear the jammed paper.
If the problem persists, check the following.
2) Turn the machine off.
3) Remove the right cover.
4) Check if the MP Unit connector is connected properly.
5) Remove the MP Unit. 6) Check if the MP rollers are worn out. If necessary, replace the defective roller or MP unit.
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M1-5112
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Paper empty in tray 1
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There is no paper in the tray l. / Actuator-Paper Empty or photo sensor is defective.
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1) Load the paper in the tray 1.
If the problem persists, check the followings after turning the machine off.
2) If the Actuator-Paper Empty (JC66-02762A) is defective, replace it.
3) If the photo sensor(0604-001393) is defective, replace it. Check if the connector is connected properly. If the problem persists, replace
the main board.
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M1-5113
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Paper empty in tray 1
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M1-5120
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Paper empty in all tray
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M1-5612
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Paper empty in MP tray
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There is no paper in the MP tray. / Actuator-Paper Empty or photo sensor is defective.
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1) Load the paper in the tray 1.
If the problem persists, check the followings after turning the machine off.
2) If the Actuator-Paper Empty (JC66-02762A) is defective, replace it.
3) If the photo sensor (0604-001393) is defective, replace it. Check if the connector is connected properly. If the problem persists, replace
the main board.
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M2-1110
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Paper jam inside machine
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A paper jam was detected at the feed sensor.
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1) Remove the jammed paper.
If the error persists, check the followings.
2) Check if the feed sensor connector is connected properly. 3) Check if the Regi roller is contaminated or worn out. If yes, replace it.
4) Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.
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M2-2210
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Paper jam inside of duplex
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A paper jam was detected in the bottom of duplex.
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1) Remove the jammed paper.
2) Remove the contamination or obstacles in the paper path.
3) If this jam error occur continually, replace the duplex unit.
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M3-1110
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Paper jam in exit area
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A paper jam was detected in the exit area.
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1) Remove the jammed paper.
2) Check if there is any obstacles or contamination in the paper path. If yes, clean or remove it.
3) Check if the exit roller rubber is worn out. Replace the exit roller (JC93~00323A).
4) Check if the exit sensor connector is connected properly. If the connection is OK, replace the exit sensor.
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M3-2130
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Output bin full. Remove paper
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The machine detected that the output tray has got full or the bin-full sensor is defective.
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1) Remove the paper on the output tray.
2) If the problem persists, check the followings.
3) Remove top cover.
4) Check if the Bin-full Sensor connector is connected properly. Reconnect it or replace the Bin-full sensor.
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S2-4120
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Door Open. Close it
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Door is open or the cover open switch is defective.
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1) Check if the front door is closed correctly.
2) Check if the rear door is closed correctly.
3) Check if the connection between the main board and HVPS board is correct.
4) Check if the cover open switch on HVPS board is operated properly. If it is defective, replace the HVPS board (JC44-00197A).
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S6-3123
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Network Problem: IP Conflict
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IP address conflicts with that of other system. / There is no response when checking the ping test.
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Change the machine’s IP address.
• Set-up the IP address in this order, Network -> TCP/IP (IPv4) -> STATIC.
• In case of DHCP or Bootp, reboot the machine to receive a new IP address.
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S6-3128
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802.1x Network Error
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The confirmation was requested for wired port, the server has rejected. / The confirmation protocol is not the same or user information
(ID/Password) is wrong.
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Check the setting-up for 802. lx confirmation server.
• Re-enter the server information and confirmation protocol.
• Re-enter the user information
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U1 -2315
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Error: #U1-2315 Turn off then on
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The temperature control of fuser unit is abnormal.
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1) Turn the machine off. Re-install the fuser unit. Then turn the machine on. Is the error message is disappeared?
2) If the problem persists, turn the machine off and remove the fuser unit.
a) Check if the fuser connector is connected properly.
b) Check if the input voltage is normal.
c) Check if the thermistor is twisted or contaminated.
3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS/HVPS and Fuser Unit and install as is
necessary.
• HVPS : JC44-00197A
• SMPS : JC44-00095D (110V) / JC44-00096D (220V)
• Fuser Unit: JC91-01023A (110 V) / JC91-01024A (220V)
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U1-2320
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Error: #U1-2320 Turn off then on
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U1-2330
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Error: #U1-2330 Turn off then on
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U1-2334
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Error: #U1-2334 Turn off then on
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U1-2340
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Error: #U1-2340 Turn off then on
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U2-1112
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Error: #U2-1112 Turn off then on
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LSU Motor does not work normally.
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1) Execute the LSU motor test in EDC mode. Check LSU motor operation sound.
2) If there is no sound, remove the right cover. Check if the LSU harness is connected on the main board properly, (picture-1)
3) If it is OK, remove the top cover. Check if the LSU harness is connected on LSU board properly, (picture- 2,3)
4) Check if the LSU harness is defective, (picture-4)
5) Reconnect the LSU harness and then execute the LSU motor test again.
6) If the problem persists, replace the LSU(JC97-04065A).
7) If the problem persists after replacing LSU, replace the main board.
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U2-1113
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Error: #U2-1113 Turn off then on
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