Error Code and Troubleshooting Samsung M2070, M2070W, M2070F, M2070FW
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Код ошибки
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Сообщение
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Устранение проблемы
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11-2T11
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Tray 1 Paper Mismatch
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Check if the paper setting is proper. Change the paper setting or replace the paper.
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C2-1110
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Prepare new cartridge
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Print the supply information report.
Check the life remaining of the toner cartridge.
If its life is at the end, turn the machine off and replace the toner cartridge with new one.
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C2-1120
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Replace new cartridge
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C2-1150
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Replace new cartridge
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C2-1160
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Replace new cartridge
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C2-1410
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Install toner cartridge
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1) Check if the toner cartridge is installed. If it is OK, turn machine off and on. 2) If the error message is not desappeared, remove the
toner cartriadge. Thoroughly roll the cartridge over 6 tomes to distribute the toner evenly inside the cartridge. 3) If the problem persists
check that the CRUM contact area is contaminated (sea pic.1 below). Clean it. 4) If the problem persists replace the cartridge with the new
one.
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C2-1510
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Not Compatible Toner cartridge
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C2-1711
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Error: #C2-1711 Call for Service
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C2-1712
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Error: #C2-1712 Call for Service
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M2-1110
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Paper jam inside machine
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1) Check if paper is on tray.
2) Remove the jammed paper. 3) If the jammed paper occurs continually, check the followings.
a) Check if the pick up rubber or friction pad is worn out or contaminated. Clean the contaminated part or replace it. (sea pic.2 below)
b) Check if the connector is connected to the feed sensor PBA correctly.
c) Check if the actuator is assembled correctly.
d) If the connection and actuator are OK, replace the feed sensor PBA. (sea pic.3 below)
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M2-1116
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Paper jam or empty
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M2-1317
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Paper jam inside machine
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• If the machine supports fax.
1) Open the top сover. Remove the jammed paper.
2) Turn the machine off.
3) Turn the machine on while pushing the cancel button. Wait for rebooting the machine.
• If the machine not supports fax.
1) Open the top cover. Remove the jammed paper.
2) Entering Tech Mode.
3) Select Data Setup.
4) Wrap Jam Clear
Select м "Yes" by Ok button, and the machine is rebooted after Error Clear.
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S2-4110
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Door open Close it
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Top cover is open or the cover open switch is defective.
1) Check if the top cover is closed perfectly. Open and close it.
2) Remove the right cover. Check if the connection between the main board and SM PS'H VPS board is correct.
3) Check if the cover open switch on SMPS/HVPS board is operated properly. If it is defective, replace the SMPS/HVPS board.
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S3-3121 S3-3122
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Scanner Locked.
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ClS unit n the scanner does not move.
1) Check if the ClS unit moves when turning the machine off then on.
2) Check if the CIS cable is connected correctly. Reconnect it.
3) If the ClS unit is defective, replace it.
4) Check if there is any defective part in the scanner. Find and replace it.
5) If the problem persists, replace the main board.
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S6-3123
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Network Problem: IP Conflict
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Network has some problem. (IP address conflicts with that of other system. / Communication error / There is no response when checking the ping
test.)
Change the machine’s IP address
• Execute the Samsung Easy Printer Manager program. (Device setting — Network — IP address). Change the IP address.
• In case of DHCP or Bootp, reboot the machine to receive a new IP address.
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S6-3210
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Error: #S6-3210 Turn off then on
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The communication error between the main board and the wireless board has occurred.
1) Check if the connection between the main board and the wireless board is normal.
2) If the connection is OK, replace the flat cable.
3) If the flat cable is OK, replace the WLAN board.
4) If the ргоblem persists after replacing the WLAN board, replace the main board.
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U1-2320
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Error #U1-2320 Turn off then on
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The temperature control of fuser unit is abnormal. (U1-2320: Open Heat Error / U1-2330: Low Heat Error / U1-2340 : Over Heat Error)
1) Turn the machine off. Re-instalI the fuser unit. Then turn the machine on. Is the error message disappeared?
2) I f the ргоЫem persists, turn the machine off and remove the fuser unit.
a) Check if the fuser connector is connected properly.
b) Check if the input voltage is normal.
c) Check if the thermistor is twisted or contaminated.
3) After confirming continuity in the fuser connector and the problem still exists; order an SMPS/HVPS and Fuser Unit and install as is
necessary.
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U1-2330
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Error #U1-2330 Turn off then on
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U1-2340
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Error #U1-2340 Turn off then on
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U2-1112
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Error #U2-1112 Turn off then on
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LSU Motor does not work normally.
1) Check if the LSU harness on the main board is connected properly.
2) If it is OK, check that the LSU harness on LSU board is connected properly,
3) Check if the LSU harness is defective,
4) If the problem persists, replace the LSU.
5) If the problem persists after replacing LSU, replace the main board.
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U2-1113
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Error #U2-1113 Turn off then on
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U3-3313
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Document jam. Remove jam
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A document jam was detected in the ADF unit.
1) Remove the jammed paper from ADF unit.
2) If the error persists, turn the machine off then on.
3) If the document jam occurs continually, open the ADF cover-top. Check if the ADF pick up roller is contaminated or worn out. Clean or
replace it.
4) If the pick up roller is OK, check the followings, a) Check if the ADF motor is working normally.
b) Check if the connector on the ADF joint board is connected correctly.
5) If the problem persists, replace the ADF unit.
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U3-3314
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Document jam. Remove jam
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U3-4110
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Door of scanner is open.
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ADF or ADF top cover is opened.
1) Close the ADF unit.
2) Close the ADF top cover
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