Код ошибки |
Дисплей |
Описание |
Устранение проблемы |
| 10 |
Supply
memory error |
There
is an error with one of the installed cartridges. If indicates the color of
the cartridge. (X=0: Black, X=1: Cyan, X=2: Magenta, X=3: Yellow) -10.000X
(Event Code) . cartridge memory error -10.010X (Event Code) . cartridge
memory error -10.020X (Event Code) . cartridge memory error -10.030X (Event
Code) . cartridge memory error -10.100X (Event Code) . cartridge memory chip
is missing |
1.
Reset the product: a. Turn off the power by using the power switch, and then
wait at least 30 seconds. b. Turn on the power and wait for the product to
initialize. 2. If the error persists, check the event-log messages to
identify the specific cartridge at fault. 3. Verify the indicated cartridge
is HP Genuine. 4. If the error persists, replace the cartridge. 5. If the
error persists, replace the product. |
| 30.0013 |
30.0013 |
The
flatbed or ADF scanner is failing to initialize for the following reasons:
Scanner failed to find home |
1.
Verify that the product has the most recent firmware from hp.com. 2. Verify
that the (flat flexible cables (FFC’s) are seated correctly on the formatter
board. 3. If the error persists, replace the Scanner/ADF Assembly:
Scanner/ADF Ass'y, Duplex ADF C5F98-60110 Scanner/ADF Ass'y, Simplex ADF
C5F98-60109 4. If the error persists, escalate to Level 3 so that Technical
Marketing has visibility to the problem. |
| 30.0016 |
30.0016 |
The
flatbed or ADF scanner is failing to initialize for the following reasons:
Scan sensor communication error |
1.
Verify that the product has the most recent firmware from hp.com. 2. Verify
that the (flat flexible cables (FFC’s) are seated correctly on the formatter
board. 3. If the error persists, replace the Scanner/ADF Assembly:
Scanner/ADF Ass'y, Duplex ADF C5F98-60110 Scanner/ADF Ass'y, Simplex ADF
C5F98-60109 4. If the error persists, escalate to Level 3 so that Technical
Marketing has visibility to the problem. |
| 30.0017 |
30.0017 |
The
flatbed or ADF scanner is failing to initialize for the following reasons:
Scan motor exceeded max position error |
1.
Verify that the product has the most recent firmware from hp.com. 2. Verify
that the (flat flexible cables (FFC’s) are seated correctly on the formatter
board. 3. If the error persists, replace the Scanner/ADF Assembly:
Scanner/ADF Ass'y, Duplex ADF C5F98-60110 Scanner/ADF Ass'y, Simplex ADF
C5F98-60109 4. If the error persists, escalate to Level 3 so that Technical
Marketing has visibility to the problem. |
| 30.0023 |
30.0023 |
The
flatbed or ADF scanner is failing to initialize for the following reasons:
ADF scanner calibration error |
1.
Verify that the product has the most recent firmware from hp.com. 2. Verify
that the (flat flexible cables (FFC’s) are seated correctly on the formatter
board. 3. If the error persists, replace the Scanner/ADF Assembly:
Scanner/ADF Ass'y, Duplex ADF C5F98-60110 Scanner/ADF Ass'y, Simplex ADF
C5F98-60109 4. If the error persists, escalate to Level 3 so that Technical
Marketing has visibility to the problem. |
| 49 |
49 |
The
product has experienced an internal embedded software error. Under most
conditions, the product automatically restarts. |
1.
Reset the printer: a. Turn off the power by using the power switch, and then
wait at least 30 seconds. b. Turn on the power and wait for the product to
initialize. 2. If you are using a surge protector: a. Power off the printer.
b. Remove the surge protector. c. Plug the product directly into the wall
socket and turn the product power on. 3. If the error persists, disconnect
any network or USB cables and power cycle. If the product returns to Ready,
check the FW version and update if a newer version is available. 4. If the
error persists, print a Service Page from the Reports menu. Also, print an
Error Report from the 2ndary Service Menu. On the Service Page, look at the
xxxx portion of the 49.xxxx errors listed: If the numbers are all or mostly
different, then power quality is a possible problem; try a different wall
socket. If the xxxx portion of 49.xxxx contain repeats of the same numbers or
groups of numbers, then check the 2ndary Service Error Report printed earlier
for indications of a failure in a particular area. The report may indicate
whether the error is caused by a network problem or a problem with the job.
5. If the error persists, replace the product. NOTE: If the 49 Error is caused by the
network or a specific file, do not replace the product; it will not resolve
the issue. Instead, attempt to isolate the issue in a way that demonstrates
the error is caused by something in the environment. 6. If the error persists
after product replacement, escalate to Level 3 so that Technical Marketing
has visibility to the problem. |
| 50.00 |
50.00 |
The
product has experienced an internal fuser hardware error: Generic Fuser error |
action1.
Reset the product:a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the product.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the Fusing
Assembly: FUSER ASS'Y (110v) RM2-5399-000CN FUSER ASS'Y (220v)
RM2-5425-000CN4. If the error persists, replace the product. |
| 50.10 |
50.10 |
The
product has experienced an internal fuser hardware error: Low Fuser
temperature error |
action1.
Reset the product:a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the product.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the Fusing
Assembly: FUSER ASS'Y (110v) RM2-5399-000CN FUSER ASS'Y (220v)
RM2-5425-000CN4. If the error persists, replace the product. |
| 50.11 |
50.11 |
The
product has experienced an internal fuser hardware error: High sub thermistor
area 3 fuser error |
action1.
Reset the product:a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the product.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the Fusing
Assembly: FUSER ASS'Y (110v) RM2-5399-000CN FUSER ASS'Y (220v)
RM2-5425-000CN4. If the error persists, replace the product. |
| 50.12 |
50.12 |
The
product has experienced an internal fuser hardware error: Low sub thermistor
area 3 fuser error |
action1.
Reset the product:a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the product.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the Fusing
Assembly: FUSER ASS'Y (110v) RM2-5399-000CN FUSER ASS'Y (220v)
RM2-5425-000CN4. If the error persists, replace the product. |
| 50.20 |
50.20 |
The
product has experienced an internal fuser hardware error: Slow fuser error |
action1.
Reset the product:a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the product.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the Fusing
Assembly: FUSER ASS'Y (110v) RM2-5399-000CN FUSER ASS'Y (220v)
RM2-5425-000CN4. If the error persists, replace the product. |
| 50.30 |
50.30 |
The
product has experienced an internal fuser hardware error: High fuser
temperature error |
action1.
Reset the product:a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the product.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the Fusing
Assembly: FUSER ASS'Y (110v) RM2-5399-000CN FUSER ASS'Y (220v)
RM2-5425-000CN4. If the error persists, replace the product. |
| 50.40 |
50.40 |
The
product has experienced an internal fuser hardware error: Fuser drive circuit
error |
action1.
Reset the product:a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the product.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the Fusing
Assembly: FUSER ASS'Y (110v) RM2-5399-000CN FUSER ASS'Y (220v)
RM2-5425-000CN4. If the error persists, replace the product. |
| 50.70 |
50.70 |
The
product has experienced an internal fuser hardware error: Fuser open error |
action1.
Reset the product:a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the product.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the Fusing
Assembly: FUSER ASS'Y (110v) RM2-5399-000CN FUSER ASS'Y (220v)
RM2-5425-000CN4. If the error persists, replace the product. |
| 50.80 |
50.80 |
The
product has experienced an internal fuser hardware error: Low sub thermistor
fuser error |
action1.
Reset the product:a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the product.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the Fusing
Assembly: FUSER ASS'Y (110v) RM2-5399-000CN FUSER ASS'Y (220v)
RM2-5425-000CN4. If the error persists, replace the product. |
| 50.90 |
50.90 |
The
product has experienced an internal fuser hardware error: High sub thermistor
fuser error |
action1.
Reset the product:a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the product.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the Fusing
Assembly: FUSER ASS'Y (110v) RM2-5399-000CN FUSER ASS'Y (220v)
RM2-5425-000CN4. If the error persists, replace the product. |
| 51.00 |
51.00 |
Laser
error. An error with the laser/scanner assembly has occurred in the product. |
action1.
Reset the printer:a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the printer.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the product. |
| 51.20 |
51.20 |
Black
laser scanner error. An error with the laser/scanner assembly has occurred in
the product. |
action1.
Reset the printer:a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the printer.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the product. |
| 51.30 |
51.30 |
Laser
error. An error with the laser/scanner assembly has occurred in the product. |
action1.
Reset the printer:a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the printer.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the product. |
| 52 |
52 |
An
error with the laser/scanner assembly has occurred in the product. |
action1.
Reset the printer:a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector: a. Power off the printer.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the product. |
| 55.0 |
55.0 |
DC
controller communication error. The product has experienced an error with one
of the internal sensors. |
1.
Reset the printer: a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the printer.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the DC
Controller PCB Assembly (HP Part #: RM2-8680-000CN).4. If the error persists,
replace the product. |
| 55.0601 |
55.0601 |
DC
controller NVRAM data error. The product has experienced an error with one of
the internal sensors. |
1.
Reset the printer: a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the printer.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the DC
Controller PCB Assembly (HP Part #: RM2-8680-000CN).4. If the error persists,
replace the product. |
| 55.0602 |
55.0602 |
DC
controller NVRAM access error. The product has experienced an error with one
of the internal sensors. |
1.
Reset the printer: a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the printer.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the DC
Controller PCB Assembly (HP Part #: RM2-8680-000CN).4. If the error persists,
replace the product. |
| 55.1 |
55.1 |
DC
controller memory error. The product has experienced an error with one of the
internal sensors. |
1.
Reset the printer: a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the printer.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the DC
Controller PCB Assembly (HP Part #: RM2-8680-000CN).4. If the error persists,
replace the product. |
| 55.3 |
55.3 |
Engine
communication error. The product has experienced an error with one of the
internal sensors. |
1.
Reset the printer: a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the printer.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the DC
Controller PCB Assembly (HP Part #: RM2-8680-000CN).4. If the error persists,
replace the product. |
| 57.01 |
57.01 |
Fan
1 error. The product has experienced an error with its internal fan. |
1.
Reset the printer:a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the printer.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the internal
cooling fan (HP Part #: RK2-8068-000CN).4. If the error persists, replace the
product. |
| 58.04 |
58.04 |
Low
voltage power supply malfunction. The product has experienced an error with
the low voltage power supply. |
1.
Reset the printer: a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the printer.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. Check the voltage label on the back of the
product. If the product is rated 220V and is plugged into a 110V outlet, this
error might occur. In most cases, no damage is caused to the product. If a
power transformer is used to convert 220V power to 110V, verify that the
transformer power rating is sufficient to operate the product.4. If the error
persists, replace the Low Voltage Power Supply PCB Assembly: M402, M403 L.V.POWER
SUPPLY PCB ASS'Y (110v) RM2-8516-000CN M402, M403 L.V.POWER SUPPLY PCB ASS'Y
(220v) RM2-8517-000CN M426, M427 L.V.POWER SUPPLY PCB ASS'Y (110v)
RM2-8518-000CN M426, M427 L.V.POWER SUPPLY PCB ASS'Y (220v) RM2-8519-000CN5.
If the error persists, replace the product. |
| 59 |
59 |
The
product has experienced an error with the internal motor. |
1.
Reset the printer:a. Turn off the power by using the power switch, and then
wait at least 30 seconds.b. Turn on the power and wait for the product to
initialize.2. If you are using a surge protector:a. Power off the printer.b.
Remove the surge protector.c. Plug the product directly into the wall socket
and turn the product power on.3. If the error persists, replace the Main
Motor Assembly (HP Part #: RM2-8684-000CN). |
| 79 |
79 |
The
product has experienced an internal firmware error. Under most conditions,
the product automatically restarts. |
1.
Reset the printer: a. Turn off the power by using the power switch, and then
wait at least 30 seconds. b. Turn on the power and wait for the product to
initialize. 2. If you are using a surge protector: a. Power off the printer.
b. Remove the surge protector. c. Plug the product directly into the wall
socket and turn the product power on. 3. If the error is intermittent,
attempt to isolate the issue to something specific in the customers
environment. NOTE: If the 79 Error is caused by the network or a specific
file, do not replace the product; it will not resolve the issue. Instead,
attempt to isolate the issue in a way that demonstrates the error is caused
by something in the environment. 4. If the error is persistent, replace the
Formatter PCA: M402/M403 D Formatter PCB Assembly C5F92-60001 M402/M403 N/DN
Formatter PCB Assembly C5F93-60001 M402/M403 DW Formatter PCB Assembly
C5F94-60001 M426/M427 4in1 Formatter PCB Assembly C5F98-60001 M426/ M426 3in1
Formatter PCB Assembly C5F99-60001 5. If the error persists, replace the
product. 6. If the error persists after product replacement, escalate to
Level 3 so that Technical Marketing has visibility to the problem. |
| ab01 |
<COLOR>
cartridge is very low. |
The
indicated toner cartridge is at the end of its useful life. A customer
configurable option on this product is "Prompt to Remind Me in 100
pages, 200 pages, 300 pages, 400 pages, or never." This option is
provided as a customer convenience and is not an indication these pages will
have acceptable print quality. |
To
ensure optimal print quality, HP recommends replacing the toner cartridge at
this point. You can continue printing until you notice a decrease in print
quality. Actual cartridge life might vary. Once an HP supply has reached Very
Low, HP’s Premium Protection Warranty on that supply has ended. All print
defects or cartridge failures incurred when an HP supply is used in Continue
at very low mode will not be considered to be defects in materials or
workmanship in the supply under the HP Print Cartridge Warranty Statement. |
| ab02 |
Cleaning. |
The
product periodically performs a cleaning procedure to maintain the best print
quality. |
Wait
for the cleaning process to finish. |
| ab03 |
Device
error. Press [OK] to continue. |
Paper
has been delayed as it moves through the product. |
Press
the OK button to clear the message. To avoid this problem, try the following
solutions:1. Adjust the paper guides in the tray. Ensure the front paper
guide is pushing the paper against the back edge of the tray.2. Use paper
that meets HP specifications. Store paper unopened in its original
packaging.3. Use the product in an area that meets the environmental
specifications for this product. |
| ab04 |
Device
is busy. Try again later. |
The
product is currently in use. |
action1.
Wait for the product to finish the current job, or to finish initializing.2.
Turn the product off, then on, to see whether it comes to a Ready state.3.
Restore the device to the factory default settings. (Setup Menu -> Service
Menu -> Restore Defaults)4. If the issue persists, upgrade to the latest
firmware version. |
| ab05 |
Document
feeder jam. Clear and reload. |
Paper
is jammed in the document feeder tray or a sensor has incorrectly detected
media in the document feeder paper path. |
1.
Remove the paper from the document feeder. If the paper rips, use a thick
piece of paper (such as a business card) to clean the paper path.2. Reset the
printer:a. Turn off the power by using the power switch, and then wait at
least 30 seconds.b. Turn on the power and wait for the product to
initialize.3. If the error persists, replace the Scanner/ADF Assembly:
Scanner/ADF Ass'y, Duplex ADF C5F98-60110 Scanner/ADF Ass'y, Simplex ADF
C5F98-60109 |
| ab06 |
Document
feeder mispick. Reload. |
The
product did not pick up the paper in the document feeder. |
action1.
Remove the paper from the document feeder tray, and then reload it.2. Verify
there are no staples or paper clips on the stack of originals. Verify the
originals are straightened out from previous folds or curl.3. If the control
panel displays Document Feeder Loaded when the originals are not in the input
tray of the document feeder, the sensor on the document feeder might be
malfunctioning. Replace the Scanner/ADF Assembly: Scanner/ADF Ass'y, Duplex
ADF C5F98-60110 Scanner/ADF Ass'y, Simplex ADF C5F98-60109 |
| ab07 |
Door
is open. |
The
products front door is open. |
Close
the door. |
| ab08 |
Engine
cable connection issue. Contact HP service. Press [OK] to continue. |
The
print engine cable diagnostics did not pass due to a cable issue. |
Press
OK to continue to use the device for scanning and faxing, but printing will
not be functional. Either replace the product or send to HP service. |
| ab09 |
Fax is busy. Canceled send. |
The
fax line to which you were sending a fax was busy. The product has canceled
sending the fax. |
1.
Call the recipient to ensure that the fax machine is on and ready. 2. Verify
that the fax number is correct. 3. Verify that the Redial if Busy option is
enabled. 4. Open the Service menu, and then touch the Fax Service button.
Touch the Run Fax Test button. This test verifies that the phone cord is
connected to the correct port and that the phone line has a signal. The
product prints a report with the results. |
| ab10 |
Fax receive error. |
An error occurred
while trying to receive a fax. |
1.
Ask the sender to resend the fax. 2. To verify that the telephone cord is
securely connected, disconnect and reconnect the telephone cord. 3. Verify
that you are using the telephone cord that came with the product. 4. Open the
Service menu, and touch the Fax Service button. Touch the Run Fax Test
button. This test verifies that the phone cord is connected to the correct
port and that the phone line has a signal. The product prints a report with
the results. 5. Decrease the fax speed. Ask the sender to resend the fax. 6.
Turn off error-correction mode. Ask the sender to resend the fax. NOTE:
Turning off error-correction mode might reduce the quality of the fax image.
7. Connect the product to a different phone line. |
| ab11 |
Fax Send error. |
An error occurred
while trying to send a fax. |
1.
Resend the fax.2. Try faxing to another fax number.3. To verify that the
telephone cord is securely connected, disconnect and reconnect the telephone
cord. Check that the telephone cord is securely connected by unplugging and
replugging the cord.4. Verify that you are using the telephone cord that came
with the product.5. Open the Service menu, and touch the Fax Service button.
Touch the Run Fax Test button. This test verifies that the phone cord is
connected to the correct port and that the phone line has a signal. The
product prints a report with the results.6. Connect the product to a
different phone line.7. Set the fax resolution to Standard instead of the
default of Fine . |
| ab12 |
Fax storage is
full. Canceling the fax send/receive. |
The
amount of available memory for storing faxes is insufficient to store an
incoming fax. |
action1.
If you are using the Private Receive feature, print all received faxes to
regain some memory.2. If the issue persists, clear faxes from memory:a. Open
the Service menu.b. Touch the Fax Service button.c. Touch the Clear Saved
Faxes menu item. |
| ab12 |
Genuine HP supply installed. |
A genuine HP supply was just
installed. |
No
action necessary. |
| ab13 |
Install <COLOR>
cartridge. |
The
indicated toner cartridge is missing or not seated correctly. |
Remove
and reinstall the indicated supply. |
| ab14 |
Jam in output bin.
Open rear door and clear jam. |
A paper
jam occurred in the output bin area of the printer. |
action1.
Follow the instructions on the control panel to clear the jammed media.2. If
the issue persists:a. Use paper that meets HP specifications. Store paper
unopened in its original packaging.b. Use the product in an area that meets
the environmental specifications for this product. |
| ab15 |
Jam in Tray 1. Clear
jam and then press [OK]. |
A paper
jam occurred while printing from the Tray 1 slot. |
action1.
Follow the instructions on the control panel to clear the jammed media.2. If
the issue persists:a. Adjust the side paper guides in the tray 1 slot. Allow
the printer to pull the media in when inserted in the Tray 1 slot.b. Use
paper that meets HP specifications. Store paper unopened in its original
packaging.c. Use the product in an area that meets the environmental
specifications for this product.3. If the issue persists, check the pick-up
rollers for wear or damage and replace if necessary. |
| ab16 |
Jam in Tray 2. Clear
jam and then press [OK]. |
A paper jam
occurred while printing from Tray 2. |
action1.
Follow the instructions on the control panel to clear the jammed media.2. If
the issue persists:a. Adjust the paper guides in the tray. Ensure the front
paper guide is pushing the paper against the back edge of the tray.b. Use
paper that meets HP specifications. Store paper unopened in its original
packaging.c. Use the product in an area that meets the environmental
specifications for this product.3. If the issue persists, check the pick-up
rollers for wear or damage and replace if necessary. |
| ab17 |
Jam in Tray 3, Clear jam
and then press OK |
The product has detected a
jam in Tray 3. |
action1.
Clear the jam from the area indicated on the product control panel, and then
follow the control panel instructions.2. Make sure the paper guides in the
tray are adjusted correctly for the size of paper.3. If the issue persists,
replace the Optional Tray 3 Paper Pick-up Roller (HP Part #: RM2-5741-000CN). |
| ab18 |
Load paper |
The tray is empty. |
Load
paper in the tray. |
| ab19 |
Load tray
<X> Press [OK] for available media |
The tray is empty. |
Load
paper into the tray to continue printing. Press the OK button to select a
different tray. |
| ab20 |
Load tray 1. Press [OK] to
continue. |
The tray is empty. |
Load
paper into the tray and press OK to continue printing. |
| ab21 |
Load
tray 1 <TYPE>, <SIZE>. Press [OK] to continue. |
The
tray is not configured for the paper type and size that the print job is
requesting. |
Load
the correct paper into Tray 1 and press OK to continue printing. |
| ab22 |
Memory is low. Press [OK] to
continue. |
The product memory is almost
full. |
Press
the OK button to finish the job, or touch the Cancel button to cancel the
job. Break the job into smaller jobs that contain fewer pages. |
| ab23 |
NFC
cable connection issue. Contact HP service. Press [OK] to continue. |
The
Near Field Communication (NFC) cable diagnostics did not pass due to a cable
issue. |
Press
OK to continue to use the device, but NFC will not be functional. Either
replace the product or send to HP service. |
| ab24 |
No dial tone. |
The product could not
detect a dial tone. |
1.
Check for a dial tone on the phone line by touching the Start Fax button. 2.
Unplug the telephone cord from both the product and the wall and replug the
cord. 3. Verify that you are using the telephone cord that came with the
product. 4. Open the Service menu, and touch the Fax Service button. Touch
the Run Fax Test button. This test verifies that the phone cord is connected
to the correct port and that the phone line has a signal. The product prints
a report with the results. |
| ab25 |
No fax detected. |
The
product answered the incoming call but did not detect that a fax machine was
calling. |
1.
Open the Service menu, and touch the Fax Service button. Touch the Run Fax
Test button. This test verifies that the phone cord is connected to the
correct port and that the phone line has a signal. The product prints a
report with the results. |
| ab26 |
The
product is unable to calibrate. Close the lid and remove paper from the
document feeder. |
The
scanner is unable to calibrate because either the lid is open or there is
paper blocking the scan head. |
1.
Remove any paper from the scanner glass or the ADF and close the lid. 2. If
the error persists, replace the scanner/ADF Assembly: Scanner/ADF Ass'y,
Duplex ADF C5F98-60110 Scanner/ADF Ass'y, Simplex ADF C5F98-60109 |
